Privacy Policy

Last updated: March 2026

1. Introduction

Grit Play ("we", "us", "our") is committed to protecting your personal information. This policy explains what data we collect when you use our platform to discover and book sports courts, how we use it, and the choices you have.

By using the Grit Play platform — including our website and booking pages — you agree to the collection and use of information as described here.

2. Information We Collect

We collect information you provide directly when making a booking:

  • Name — to identify your reservation
  • Mobile number — for booking confirmation and WhatsApp notifications
  • Email address — if provided, for receipts and transactional messages
  • Payment details — processed securely through Cashfree; we never store card or UPI credentials on our servers

We also collect limited technical data automatically, including your IP address, browser type, and pages visited, solely for platform security and performance purposes.

3. How We Use Your Information

  • To create and manage your court booking
  • To process payments via our payment gateway partner
  • To send booking confirmations and reminders via WhatsApp (with your consent)
  • To allow venue staff to fulfil and manage reservations
  • To respond to enquiries or support requests
  • To detect and prevent fraudulent activity

We do not use your personal data for marketing purposes without your explicit consent.

4. Third-Party Services

We share limited information with trusted third-party providers only as necessary to deliver the service:

  • Cashfree Payments — processes all payment transactions. Your payment data is governed by Cashfree's own privacy and security policies.
  • Meta (WhatsApp Business API) — used to send booking confirmation messages to the phone number you provide, if you opt in.
  • Venue operators — your booking details (name, phone, time slot) are visible to the venue owner or staff who manage the court you book.

We do not sell, rent, or trade your personal information to any third party for marketing or advertising purposes.

5. Data Retention

Booking records are retained for as long as necessary to fulfil the purposes described in this policy, meet legal obligations, and resolve any disputes. You may request deletion of your personal data at any time by contacting us.

6. Data Security

We take reasonable technical and organisational measures to protect your information against unauthorised access, loss, or misuse. All data in transit is encrypted via HTTPS. Payment processing occurs over Cashfree's PCI-DSS compliant infrastructure.

7. Your Rights

You have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data, subject to legal retention requirements
  • Withdraw consent for WhatsApp notifications at any time

To exercise any of these rights, contact us at the address below.

8. Changes to This Policy

We may update this privacy policy from time to time. Changes will be posted on this page with a revised date. Continued use of the platform after any update constitutes acceptance of the revised policy.

9. Contact

For any questions about this policy or your personal data, please reach out to us through the venue you booked with, or via the contact details listed on this platform.